Terms & Conditions

Last Updated: April 2026

These Terms & Conditions govern your use of this website and the purchase of products from our platform. By accessing, browsing, or placing an order, you agree to comply with and be bound by these terms.

If you do not agree with any part of these Terms, please do not use the website.

1. General Use

This website is operated for the purpose of offering products and services to customers. By using this website, you confirm that:

  • You are at least 18 years of age
  • You are legally capable of entering into binding agreements
  • You will use the website only for lawful purposes

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

2. Product Information

We strive to provide accurate product descriptions, images, and specifications. However:

  • Product colors, sizes, or appearances may slightly vary due to screen settings or manufacturing differences
  • Handmade or crafted items may have minor variations, which are not considered defects

We do not guarantee that product descriptions or other content are completely error-free.

3. Pricing and Payments

All prices listed on the website are in INR and are subject to change without prior notice.

  • Payment must be completed at the time of order placement
  • We use secure third-party payment gateways
  • We do not store sensitive payment information

In case of pricing errors, we reserve the right to cancel or refuse orders.

4. Order Acceptance and Cancellation

Once an order is placed:

  • You will receive an order confirmation
  • Acceptance of the order is subject to product availability and verification

We reserve the right to:

  • Cancel any order due to stock issues, suspected fraud, or incorrect pricing
  • Limit or refuse quantities

Orders can only be canceled before shipment. Once shipped, cancellation is not possible.

5. Shipping and Delivery

Delivery timelines are estimates and may vary based on location and external factors.

We are not responsible for:

  • Delays caused by courier services
  • Incorrect address provided by the customer
  • Failed delivery attempts due to unavailability

Customers must ensure accurate shipping details and availability at the delivery location.

6. Product Issues, Claims & Proof Requirement (Strict Policy)

We follow a strict verification process for all product-related issues.

Mandatory Conditions:

  • Issues must be reported within 12 hours of delivery
  • Customers must provide clear, unedited video proof showing:
    • Package opening
    • Product condition
    • Visible issue

Reporting Process:

  • All complaints must be submitted via the Contact Us form
  • Further communication will be handled through email

Important:

  • Claims without valid proof will be rejected
  • Claims made after 12 hours may not be accepted

7. No Refund Policy

We do not provide refunds unless:

  • A valid issue is confirmed after verification
  • Required proof is submitted within the allowed timeframe

Any resolution (replacement or otherwise) will be decided solely by us after internal review.

8. Returns and Replacements

  • Returns are not accepted without valid proof and approval
  • Replacement requests are subject to verification
  • Final decision regarding replacement rests with us

9. Intellectual Property

All content on this website, including:

  • Logos
  • Images
  • Text
  • Graphics

is the property of the company and protected by applicable intellectual property laws.

You may not copy, reproduce, or use any content without prior written permission.

10. User Conduct

By using this website, you agree not to:

  • Engage in fraudulent or illegal activities
  • Misuse or attempt to harm the website
  • Provide false or misleading information
  • Attempt unauthorized access to systems

Violation may result in legal action and termination of access.

11. Limitation of Liability

We are not liable for:

  • Any indirect, incidental, or consequential damages
  • Losses arising from misuse of products
  • Delays or failures caused by third-party services

Use of products is at your own risk.

12. Third-Party Services

We may use third-party services such as:

  • Payment gateways
  • Courier partners
  • Analytics tools

We are not responsible for their actions, policies, or service interruptions.

13. Force Majeure

We shall not be held liable for delays or failure in performance due to events beyond our control, including:

  • Natural disasters
  • Government restrictions
  • Strikes or disruptions
  • Technical failures

14. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes will be effective immediately upon posting. Continued use of the website constitutes acceptance of the updated terms.

15. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of India.

Any disputes arising shall be subject to the jurisdiction of the appropriate courts.

16. Contact Information

For any queries, complaints, or requests:

  • Please use the Contact Us form available on the website
  • Our team will respond via email