Privacy Policy

Last Updated: April 2026

This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information when you access our website, interact with our services, or make a purchase. By using this website, you agree to the practices described in this policy.

We are committed to maintaining the privacy, accuracy, and security of your personal data in accordance with applicable laws and industry standards.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services.

1.1 Personal Information

When you interact with our website, place an order, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order details and transaction history

Payment-related information is processed securely through third-party payment gateways. We do not store sensitive payment data such as card numbers, CVV, or OTPs.

1.2 Non-Personal Information

We may automatically collect certain technical data, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and browsing behavior
  • Date and time of access

This information helps us understand user behavior and improve website performance.

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience
  • Store user preferences
  • Analyze traffic and engagement

Users may disable cookies through browser settings; however, some features of the website may not function properly as a result.

2. How We Use Your Information

The information collected is used for legitimate business purposes, including:

2.1 Order Processing and Fulfillment

  • To confirm, process, and deliver your orders
  • To provide order tracking and updates
  • To manage returns or issue-related communications

2.2 Customer Support and Communication

  • To respond to inquiries submitted via the Contact Us form
  • To resolve complaints or product-related issues
  • To provide assistance and support services

2.3 Website Improvement

  • To analyze user interaction and behavior
  • To enhance website functionality, navigation, and content

2.4 Security and Fraud Prevention

  • To detect and prevent unauthorized transactions
  • To protect against misuse, fraud, or illegal activity

2.5 Marketing and Promotions

If you opt-in, we may send promotional messages, offers, or updates. Users can unsubscribe at any time.

3. Communication Policy

All official communication is conducted through structured channels to ensure accountability and proper tracking:

  • Customers must use the Contact Us form available on the website for any queries, complaints, or requests
  • Our support team will respond via the email address provided by the customer

We do not guarantee responses to messages sent through unofficial channels such as social media or personal contact numbers.

4. Data Sharing and Disclosure

We respect your privacy and do not sell or rent your personal information to third parties.

However, we may share your data with:

4.1 Service Providers

  • Delivery and logistics partners for order fulfillment
  • Payment gateways for secure transactions
  • Technical and analytics providers

These parties are authorized to use your information only as necessary to perform their services.

4.2 Legal Requirements

We may disclose your information if required:

  • To comply with legal obligations
  • To respond to lawful requests by public authorities
  • To protect our rights, users, or operations

5. Data Storage and Security

We implement appropriate security measures to safeguard your personal information, including:

  • Secure servers and encryption practices
  • Restricted access to sensitive data
  • Regular monitoring for vulnerabilities

While we take all reasonable precautions, no system is completely secure. Users acknowledge that sharing information online carries inherent risks.

6. Data Retention Policy

We retain personal data only for as long as necessary to:

  • Fulfill orders and provide services
  • Comply with legal, tax, or regulatory requirements
  • Resolve disputes and enforce agreements

After this period, data is securely deleted or anonymized.

7. User Rights

You have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate or incomplete data
  • Request deletion of your personal information (subject to legal obligations)
  • Withdraw consent for marketing communications

All such requests must be submitted through the Contact Us form.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for:

  • The privacy practices of those websites
  • Their content or policies

Users are advised to review third-party policies before sharing personal information.

9. Children’s Privacy

Our website is intended for users aged 18 and above.
We do not knowingly collect personal data from minors. If such data is identified, it will be promptly removed.

10. Payment Security

All payments are processed through secure third-party payment gateways. We do not store or have access to sensitive financial information such as:

  • Card numbers
  • CVV
  • OTP

Users are responsible for ensuring secure transactions on their end.

11. Product Issue & Claim Communication (Important Notice)

To maintain transparency and proper verification:

  • Any product-related issue must be reported within 12 hours of delivery
  • Customers must provide clear and complete video proof of the issue
  • Initial contact must be made via the Contact Us form
  • Further communication will be handled through email

Failure to meet these conditions may result in the request not being processed.

12. International Data Usage

If you access this website from outside India, you agree that your data will be processed and stored in accordance with Indian laws and this Privacy Policy.

13. Updates to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Changes will be reflected with a revised “Last Updated” date.

Continued use of the website constitutes acceptance of the updated policy.

14. Contact Information

For any privacy-related concerns, data requests, or queries:

  • Please use the Contact Us form available on the website
  • Our support team will respond via email