Disclaimer Policy

Last Updated: April 2026

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website. By accessing or using our services, you agree to the terms outlined in this policy.

We are committed to protecting your privacy and ensuring transparency in how your personal data is handled in accordance with applicable laws and best practices.

1. Information We Collect

We may collect personal and non-personal information in various ways when you interact with our website.

1.1 Personal Information

When you place an order or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment-related details (processed securely via third-party gateways)

1.2 Non-Personal Information

We may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the website
  • Referral sources

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience
  • Store preferences
  • Track website performance and analytics

Users can choose to disable cookies via browser settings, though some features may not function properly.

2. How We Use Your Information

Your information is used for the following purposes:

2.1 Order Processing

  • To confirm, process, and deliver your orders
  • To provide order updates and shipping notifications

2.2 Customer Support

  • To respond to your queries submitted via the Contact Us form
  • To resolve complaints, issues, or product-related concerns

2.3 Website Improvement

  • To analyze user behavior and improve website functionality
  • To optimize product offerings and user experience

2.4 Security and Fraud Prevention

  • To detect and prevent fraudulent transactions
  • To ensure safe and secure usage of our platform

2.5 Marketing (if applicable)

  • To send promotional updates or offers (only if opted-in)

3. Communication Policy

All official communication is handled through structured channels:

  • Customers must use the Contact Us form available on the website for any queries, complaints, or requests
  • Our team will respond through the registered email address

We do not guarantee responses to queries sent through unofficial channels such as social media or personal contacts.

4. Data Sharing and Disclosure

We respect your privacy and do not sell, trade, or rent your personal information.

However, we may share your data with:

4.1 Service Providers

  • Delivery and logistics partners for order fulfillment
  • Payment gateways for secure transaction processing
  • IT and analytics providers for website operations

4.2 Legal Compliance

We may disclose information if required:

  • By law or government authorities
  • To protect our rights, users, or business operations

5. Data Storage and Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data from:

  • Unauthorized access
  • Data breaches
  • Misuse or alteration

Despite our efforts, no digital platform can guarantee complete security. Users share information at their own risk.

6. Data Retention

We retain your information only as long as necessary for:

  • Order processing and fulfillment
  • Legal, accounting, and compliance requirements
  • Resolving disputes and enforcing agreements

Once data is no longer required, it is securely deleted or anonymized.

7. User Rights

You have the following rights regarding your personal data:

  • Access: Request details of the data we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data (subject to legal obligations)
  • Withdrawal of Consent: Opt out of marketing communications

To exercise these rights, users must contact us via the Contact Us form.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for:

  • Their privacy practices
  • Content or policies

Users are advised to review third-party privacy policies before interacting with those platforms.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal data from minors. If such data is identified, it will be removed promptly.

10. Payment Security

All payment transactions are processed through secure third-party payment gateways. We do not store sensitive payment details such as:

  • Credit/debit card numbers
  • CVV or OTP

Users are advised to ensure secure transactions on their end.

11. Policy on Product Issues & Claims (Important)

While this is primarily a Privacy Policy, we maintain transparency regarding customer communication:

  • Any product-related issue must be reported within 12 hours of delivery
  • Customers must provide clear video proof of the issue
  • Communication must be initiated via the Contact Us form, after which further instructions will be shared via email

Failure to follow these steps may result in the request not being considered.

12. International Users

If you access our website from outside India, you agree that your information will be processed and stored in accordance with Indian laws and this policy.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be reflected with a revised “Last Updated” date.

Continued use of the website after updates constitutes acceptance of the revised policy.

14. Contact Information

For any privacy-related concerns, queries, or requests:

  • Please use the Contact Us form available on the website
  • Our support team will respond via email provided by you