Shipping Policy

Last Updated: April 2026

This Shipping Policy outlines the terms and conditions related to the shipping, delivery, and handling of orders placed through our website. By placing an order, you agree to the terms stated below.

We aim to provide a smooth, reliable, and transparent shipping experience for all our customers.

1. Order Processing Time

All orders are processed within 1–3 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day
  • In case of high demand, product availability issues, or unforeseen circumstances, processing time may be extended

Once your order is processed, it is handed over to our logistics partners for shipment.

2. Shipping Time & Delivery

Delivery timelines may vary depending on your location and courier service availability.

Estimated Delivery Time:

  • Metro Cities: 3–5 business days
  • Non-Metro Cities: 5–8 business days
  • Remote Areas: 6–10 business days

Please note:

  • These are estimated timelines and not guaranteed delivery dates
  • Delays may occur due to weather conditions, logistical issues, or regional restrictions

3. Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout
  • We may offer free shipping on selected products, promotions, or minimum order values
  • Any additional charges such as taxes or handling fees will be clearly mentioned before payment

4. Order Tracking

Once your order is shipped:

  • You will receive a tracking ID via email or SMS
  • You can track your order status through the courier partner’s website

If you do not receive tracking details, please contact us via the Contact Us form.

5. Delivery Attempts

Our courier partners will attempt delivery as per their standard procedures:

  • Typically, 2–3 delivery attempts will be made
  • If the delivery fails due to incorrect address, unavailability, or refusal, the order may be returned to us

In such cases:

  • Re-shipping may incur additional charges
  • Orders may be canceled at our discretion

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping details.

We are not responsible for:

  • Delays or failed deliveries due to incorrect or incomplete addresses
  • Loss of packages caused by incorrect information

Please double-check your details before placing an order.

7. Delayed or Lost Shipments

While we strive for timely delivery, delays may occur due to:

  • Courier partner issues
  • Weather conditions
  • Public holidays or strikes
  • High order volumes

In case of significant delays:

  • You may contact us via the Contact Us form
  • We will coordinate with the logistics provider to resolve the issue

We are not liable for delays caused by third-party courier services beyond our control.

8. Damaged, Missing, or Incorrect Products (Important Policy)

We maintain strict guidelines for handling product-related issues.

Mandatory Conditions:

  • Any issue must be reported within 12 hours of delivery
  • Customers must provide clear, unedited video proof showing:
    • Package opening
    • Product condition
    • Issue clearly visible

Reporting Process:

  • Submit your request through the Contact Us form
  • Further instructions will be shared via email

Important Notes:

  • Claims without valid video proof will not be accepted
  • Requests made after 12 hours of delivery may be rejected

This policy ensures fairness and prevents misuse.

9. No Immediate Refund Policy

We do not provide refunds unless:

  • A valid issue is confirmed after proper verification
  • Required proof is submitted within the defined time frame

Any resolution (replacement or other) will be decided after internal review.

10. Order Cancellation

  • Orders can only be canceled before they are shipped
  • Once shipped, cancellation is not possible

To request cancellation:

  • Contact us immediately via the Contact Us form

11. Packaging and Handling

We take utmost care in packaging to ensure product safety during transit:

  • Secure and protective packaging materials are used
  • Fragile or premium items are packed with extra care

However, minor external packaging damage during transit may occur and does not necessarily indicate product damage.

12. Multiple Shipments

In some cases:

  • Orders may be shipped in multiple packages depending on product availability
  • Each shipment will have its own tracking details

13. International Shipping (If Applicable)

Currently, we primarily ship within India.

For international orders (if available in future):

  • Delivery timelines and charges will vary
  • Customs duties or import taxes (if applicable) must be borne by the customer

14. Customer Responsibility

By placing an order, you agree to:

  • Provide accurate contact and address details
  • Be available to receive the package
  • Follow the reporting guidelines in case of any issue

Failure to comply may affect your eligibility for support or resolution.

15. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time.

Changes will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of these changes.

16. Contact Information

For any shipping-related queries, issues, or concerns:

  • Please use the Contact Us form available on the website
  • Our support team will respond via email